Legal warning
LEGAL WARNING
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EXTRAORDINARY MEASURES COVID-19
From March 13th until further notice:
ALL THE TOURIST CENTERS ARE CLOSED
ALL TOURS AND TICKETS ARE CANCELLED UNTIL APRIL 26th
Covid-19 (Coronavirus) is spreading rapidly throughout the world, a consequence of the millions of movements that take place daily on the planet. Despite this, LanzaroteGuides S.L is implementing the main recommendations of the World Health Organization (WHO) to stop the spread of the virus, and is attentive to any measure that the authorities decree on restrictions or how to contain it.
Contact us if you have any questions
LanzaroteGuides Team
CURRENT SITUATION OF THE CRUISE PORTS WHERE WE OPERATE
Updated on March 13th
ALL OF THEM ARE CLOSED
*** RETURN OR CANCELLATION FORM OF TICKET PACKAGES ***
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In compliance with article 10 of Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce (LSSICE), the identifying data of the company are presented below.
Social denomination: LANZAROTEGUIDES
Tax identification number: B-76169036
Registered office:
Calle Fray Luis de León 7 high right
35500 Arrecife de Lanzarote
Email: lanzaroteguides@gmail.com
Phone: +34 928 805779
Data relating to the prior administrative authorization for the exercise of the activity:
Tourist intermediation granted by the Government of the Canary Islands I-0003467
Cancellation policy:
1. Penalty of 100% of the payment made for the reservation: If the reservation is canceled within 48 hours prior to the completion of the service. Counting these 48 hours, like the previous ones at the time of collection specified with the User.
2. Penalty of 50% of the payment made for the reservation plus bank refund costs: if the cancellation is made within 72 hours prior to the scheduled collection time for the User.
3. In the case of failure to submit at the point and time specified by the User for the performance of the service, he will not be entitled to reimbursement of the amounts paid for the purpose previously for the service contracted.
4. Excursion to Fuerteventura is essential to carry ID or passport in force, otherwise the excursion will not be possible.
Terms and Conditions:
We are not responsible for typographical errors, interruptions (due to temporary and / or partial server outages or repairs, updates and maintenance of our website or other reasons), inaccurate, misleading or false information, lack of information provided by third parties or errors own or third parties in the availability of the contracted service.
The User agrees to accept and respect the terms and conditions of purchase established by any provider with which the User chooses to contract through this Website, including, but not limited to, the payment of any amount / s accrued / s and the observance of all those rules and limitations on the availability of rates, products or services and if there are any, these will be revealed to the User on the screen before proceeding to make the reservation.
Our services are for personal, non-commercial use only. Therefore, it is not allowed to resell, deep-link, use, copy, monitor (for example, spider, scrape), display, download or reproduce the content, information, software, products or services available on our website for any commercial or competitive activity.
This website has been created by the company LANZAROTEGUIDES for informational purposes and for the personal use of users. Through this Legal Notice, it is intended to regulate access and use of this website, as well as the relationship between the website and its users. By accessing this website, the following terms and conditions are accepted: Access to this website is the sole responsibility of the users.
Mere access to this website does not imply any kind of commercial relationship between LANZAROTEGUIDES and the user.
Access and navigation on this website implies accepting and knowing the legal warnings, conditions and terms of use contained therein.
The owner of the website may offer services or products that may be subject to specific conditions of their own that, depending on the case, substitute, complete and / or modify these conditions, and about which the user will be informed in each specific case.
Personal data protection:
LANZAROTEGUIDES S.L informs the user that the processing of all personal data is carried out in accordance with the provisions of the new Data Protection Regulation 1016/679 of the European Union (RGPD).
More information on data protection:
SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized data access. To achieve these ends, the user / client agrees that the provider obtain data for the purposes of the corresponding authentication of access controls. Any contracting process or that involves the introduction of personal data will always be transmitted through a secure communication protocol (HTTPS: //) so that no third party has access to the information transmitted electronically. Credit card data is entered in a secure page of the bank itself, and which are transferred using SSL
Particularidades en las condiciones de cada servicio:
Car rental in Lanzarote:
Reservation confirmations are immediate. In case of not having the selected model, they will give you a similar or superior model.
Reservations include the following features:
Unlimited mileage
Local fees
Civil liability insurance for unlimited amounts, bail and legal defense in Spain, as well as damages to third parties, coverage for damages to the vehicle and occupants (contracted with the Mapfre company)
Full insurance only for damage to the vehicle (without excess)
Free additional driver
Free baby seats, lifts and roof rack
No money is withheld from your card
It is not necessary to present any card you can pay in cash.
Fuel Policy: No amount of money is retained per fuel. The fuel tank must leave it as it is delivered at the time of rental.
Payment methods: Payment upon collection of the vehicle in Lanzarote at the selected CICAR office: Cash, credit or debit card.
Cancellations: No penalty for cancellation.
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Boat trips:
All boat trips depend on weather conditions.
In case you have to cancel an excursion due to adverse weather conditions, you can choose to change your excursion for another day that will have places available or request a refund of 100% of what was previously paid.
Whale watch: Conditional on a minimum of 4 people for the excursion, in the case of not being able to succeed due to lack of participants, 100% of the payment made will be refunded.
Excursions to Fuerteventura or from Fuerteventura to Lanzarote:
It is essential to carry a valid ID or passport, in case of not carrying it out at the time of boarding the Ferry it will not be possible to continue the excursion and you will have to pay for the excursion.
Fuerteventura Ferry transfer only free when booking ferry ticket.
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Tours:
The option of riding a camel mentioned in all the excursions that visit the south of the island as an extra 6€ is conditional on the camel caravan being at the camel shed.
If such caravan has to leave the camel shed due to adverse weather conditions, pests or any other reason, the option of the tour will not be available and no refund will be made in the amount of the excursion.
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Ticket Packs:
It is essential to PRINT and show the PRINTED TICKET at the box office of the first tourist center in Lanzarote that you visit (the voucher sent by email after making the purchase). Admission to the centers will not be possible if you do not have the PRINTED ticket. The company will not be responsible for any damage caused by not following these two clear instructions.
Once our voucher has been delivered to the first box office, they will give you a final ticket that will be sealed at each center. If you lose that ticket, you will have no way of recovering it and you will lose the money for tickets that you had not yet used.
Any claim or refund once our voucher has been delivered to the first box office of any of the centers will have to be approved by the Lanzarote Tourist Centers, with these centers becoming the ultimate responsible for all claims.
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Lost and found policy:
Lanzaroteguides S.L is not responsible for any object lost in the course of the tour.
However, as an act of good faith, once the tour is over, the tourist guide will check with the bus driver to see if there are any lost objects.
In case of finding a lost object, guides will be deposited that same day at the Lanzarote office for subsequent collection by the owner at various facilities.
Suggestions, incidents or complaints:
Our main objective is that our client enjoy their excursions to the maximum, for this reason and with the aim of improving our service and solution as quickly as possible, so that it can cause any incident or complaint, we offer you a specific form for such an end.
You can also do it by contacting us through the phone 928 80 57 79 or directly at the mail lanzaroteguides@gmail.com
*** CLAIMS AND COMPLAINTS FORM ***
©graciosatours
reservaslanzaroteguides@gmail.com
lanzaroteguides@gmail.com
Telf. 34 665 673 604
Telf. 34 928 805 779